STUDENT FEATURE: FUMBLE - "Too Fat To Fly" rap turns Kevin Smith into not-so-silent Bob

Last week Veritas hosted an information session for CPRS student members. We invited each of the students to submit a feature piece for this week's Touchdowns and Fumbles. The chosen entry was written by Humber College student Cara Eng. Thank you to all students who provided submissions.

From terminal to Twitter, film director Kevin Smith takes on Southwest Airlines. Smith is accusing Southwest for unfairly ejecting him from his seat, saying the airline deemed him “too fat to fly.” Smith was removed from his flight, despite being buckled into his seatbelt and fitting between the seat handles. Although apologies have been given, Smith is demanding that Southwest make clear that their “Customer of Size” policy does not pertain to him. Sharing the story with his nearly 1.7-million Twitter followers, his audio “SMODcast” listeners and a barrage of YouTube videos, Smith claims to want nothing more than decency and an accurate apology. Southwest continues to stand by its “Customer of Size” policy despite the obvious discrepancies in criteria/enforcement, and did go so far as to phone Smith personally and to post a blog item about the whole incident. But at the end of the day, whether online or off, the lesson is simple: inconsistency brings any company – especially one in the customers ervice business – nothing but bad news.