This week's perspective from Bob Reid: In the wake of a disaster, leaders need to communicate quickly, effectively and empathetically in order to avoid a communications-based calamity of their own making. George W. Bush post Hurricane Katrina, anyone? At the opposite end of the scale this week was Premier Dalton McGuinty, because he simply did everything right. The day after Sunday’s devastating tornado, there he was, on the ground in Goderich, surveying the damage first-hand, thanking the first responders and other volunteers, and offering reassurance to the people of the town and municipal leaders. “You’re not alone,” was his message. The sentiment, coupled with $5 million in immediate emergency relief and an open door to more if need be (“We’ll see where that gets us and we’ll take it from there,” he said) sounded all the right notes. All Ontarians felt for the people of “Ontario’s prettiest town” – and the man whose responsibility it is for speaking on our collective behalf at such a time did so especially well.
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